Frequently Asked Questions

PayPal 

You may pay using your Credit card or Debit card via Paypal. Pay as guest or log in to your Paypal account

E-wallet

Gcash

• Note on offline/e-wallet payment :

If payment is not made within the time given (1 hours after placing the order), the system will automatically reset and slot will go to the next customer.

WEAR WITH CARE

Please treat your wearable art delicately. Although each piece has been made with stability in mind, please remember that the nature of each petal is delicate and thin. Use caution with particularly thin petals and stamen as they may be bent out or break if handled carelessly.Pieces should not be easily broken, but they should still never be intentionally bent, pulled, or dropped.

WATER
Do not wear pieces while swimming or showering. Chlorine and shower goods may damage the resin/glaze and metals, particularly gold plated and silver items.

• COSMETICS, LOTIONS, & OTHER CHEMICALS
  Jewelry should only be worn after washing, applying makeup, hair spray, gels, lotions, or perfumes. Avoid using chemicals, solvents, jewelry cleaners, or aerosol products near the earrings as the chemicals may cause clouding on the resin/glaze, or cause the plating to wear off. 
• STORAGE
  Store pieces out of direct sunlight and away from extreme temperatures. Keep in a clean and dry place. Tarnish can be slowed by storing jewelry in storage box with anti-tarnish strips and/or oxygen absorbing packets or silica packets. Prolonged sun exposure will cause colors to fade, including some metals. 
• CLEANING
  For Hardware (metal parts/Pin): Dip a cotton swab in isopropyl/rubbing alcohol and gently wipe the piece.Silver hardware may be gently polished to remove tarnish. For Glazed Clay: DO NOT use soap/water on resin/glazed parts.Wipe with soft cloth. For Non-glazed/Non-resin clay: a q-tip dipped in rubbing alcohol or make-up remover will help clean away any makeup or other dirt from clay components.
• TARNISH OVER TIME
  Most metals will naturally tarnish over time - particularly gold plated jewelry and sterling silver. Please keep in mind that some plating may fade after a year of regular wear and proper care, but results vary depending on the individual items and the manufacturing processes. To extend the life of your jewelry and avoid tarnish for as long as possible, wipe down the hardware with an isopropyl dipped cotton swab/ball/cloth and dry after each ware. Storing pieces in a plastic bag with anti-tarnish strips or silica packets will help slow tarnish and prolong the life of your jewelry. 
• Pieces with Bead works are delicate in nature. Please handle your piece gently and with care. Avoid dropping or putting under heavy weight as the beads may break.

Clayhives cannot be held responsible for damages caused by failure to follow these care instruction.

Customs / Commissions are currently closed.

Due to the limited stock of each design, CH does not allow unpaid reservations. If payment is not made within the time given, your slot will automatically go to the next  customer in line.

CH uses only  high quality clay to make each piece. 

CH uses only 14k gold plated metal and sterling silver metal that are safe for sensitive skin.

INTERNATIONAL SHIPPING?

• I'm based in the Philippines. Yes, I can arrange international shipping through DHL.
• Chat with us before the checkout to know shipping fee within your area.

LOCAL ORDER SHIPPING  (Within the Philippines):

   Greater Metro Manila (GMM )Orders :  

• Gogo Xpress : 3-5  business days
• Lala Move : same day delivery
  • Note for Lala Move shipping :  By request only. Client must inform ASAP right after placing the order. Shipping fee to be paid by the client upon delivery.

   Provincial orders:

• GogoExpress 
• LBC :
  • Note for LBC shipping : Schedule of dropping boxes at LBC branch is every Wednesdays and Saturdays.