Frequently Asked Questions

Please send Clayhives message if you cannot find an answer to your question.

What are the payment options?

PayPal

You may pay using your Credit card or Debit card via Paypal. Pay as guest or log in to your PayPal account. *** Additional transaction fee will be applied when using PayPal.

E-wallet

Gcash

Bank Transfer

Note on offline/e-wallet paymen and Bank Transfert :

If payment is not made within the time given (1 hours after placing the order), the system will automatically reset and slot will go to the next customer.

Jewelry care and maintenance.

WEAR WITH CARE

Please treat your wearable art delicately. Although each piece has been made with stability in mind, please remember that the nature of each petal is delicate and thin. Use caution with particularly thin petals and stamen as they may be bent out or break if handled carelessly.Pieces should not be easily broken, but they should still never be intentionally bent, pulled, or dropped.

WATER
Do not wear pieces while swimming or showering. Chlorine and shower goods may damage the resin/glaze and metals, particularly gold plated and silver items.

COSMETICS, LOTIONS, & OTHER CHEMICALS
Jewelry should only be worn after washing, applying makeup, hair spray, gels, lotions, or perfumes. Avoid using chemicals, solvents, jewelry cleaners, or aerosol products near the earrings as the chemicals may cause clouding on the resin/glaze, or cause the plating to wear off.
STORAGE
Store pieces out of direct sunlight and away from extreme temperatures. Keep in a clean and dry place. Tarnish can be slowed by storing jewelry in storage box with anti-tarnish strips and/or oxygen absorbing packets or silica packets. Prolonged sun exposure will cause colors to fade, including some metals.
CLEANING
For Hardware (metal parts/Pin): Dip a cotton swab in isopropyl/rubbing alcohol and gently wipe the piece.Silver hardware may be gently polished to remove tarnish. For Glazed Clay: DO NOT use soap/water on resin/glazed parts.Wipe with soft cloth. For Non-glazed/Non-resin clay: a q-tip dipped in rubbing alcohol or make-up remover will help clean away any makeup or other dirt from clay components.
TARNISH OVER TIME
Most metals will naturally tarnish over time - particularly gold plated jewelry and sterling silver. Please keep in mind that some plating may fade after a year of regular wear and proper care, but results vary depending on the individual items and the manufacturing processes. To extend the life of your jewelry and avoid tarnish for as long as possible, wipe down the hardware with an isopropyl dipped cotton swab/ball/cloth and dry after each ware. Storing pieces in a plastic bag with anti-tarnish strips or silica packets will help slow tarnish and prolong the life of your jewelry.
Pieces with Bead works are delicate in nature. Please handle your piece gently and with care. Avoid dropping or putting under heavy weight as the beads may break.

Clayhives cannot be held responsible for damages caused by failure to follow these care instruction.

Do you offer custom jewelry design services?

Customs / Commissions are currently closed.

Do you keep reservation?

Due to the limited stock of each design, CH does not allow unpaid reservations. If payment is not made within the time given, your slot will automatically go to the next customer in line.

What materials do you use to make your jewelry?

CH uses only high quality clay to make each piece.

CH uses only 14k gold plated metal , sterling silver and stailess/surgical steel metal that are safe for sensitive skin.

Necklace Size Chart and Guide

Collar and Choker length necklaces 30.5-40cm or 14-16”

As the name suggests collar styles fit higher around the neck and chokers rest closely around the base of your neck. The right-sized choker necklace should fit comfortably, leaving a finger-room between the chain and your neck. Both collar and choker chains give off a retro-classic 90s vibe and look alluring on long slender necks and pixie-cut hairstyles.

Short or Princess Necklace: 40-47cm or 18-20”

A short necklace is designed to fall perfectly just below the base of the neck, resting around the collarbone. On petite women, this necklace will hang comfortably in position, however, on plus-size women, it might look more like a choker. So this size chain is best worn by petite or slim women.

Medium or Matinee Necklace: 47-60cm or ~20-24

”The Matinee necklace sits beautifully on your chest pointing gracefully towards your cleavage. A medium-length necklace is ideal if you are of moderate height and have a fuller body type.

Long or Opera necklace: 60-75cm or 28-34”

Best worn by tall willowy women, this necklace can bear a medallion pendant and other statement pieces. Depending on the length and your build you may also be able to wear an opera length like a layered choker and princess chain.

Very long or Rope necklace: 85-100cm or 36-42”

Wear your rope necklaces to create an illusion of layering in double or triple tires. Or knot it by folding it in half around your neck to form a stylish lariat knot.name in the industry.

Know the Types of Earrings & Earring Backs

Earring Types

Stud Earrings sit snuggly on top of the ear lobe without dropping downward, looping backward or climbing upward. Typically featuring a simple design, studs are comfortable to a simple design, studs are comfortable to wear and look great with any outfit.

Drop Earrings if you want an earring that’s still simple but has a little bit of length to it, a delicate drop earring might be just what you are looking for. Drop earrings hang down below the earlobe and are typically stationary, almost like an extended stud earring.

Cluster Earrings sit tightly on top of the earlobe and are comprised of several stones or gems grouped together to create a cluster. This decorative can come in the form of a stud or have a slight drop.

Hoop Earrings are shaped like hoops and loop from the front of the earlobe to the back. While most hoop earrings are round, they can come in varying shape like triangles, squares, and ovals, and range in size from small to large. Smaller hoops create an understated look while larger hoop earrings provide for a more dramatic effect.

Huggie Earrings hug the earlobe, wrapping snuggly around it.These mini hoops are ideal for those that want the look of a hoop earring without the risk of them catching or snagging.

Threader Earrings featuring a more modern, minimalist style consist of a thin piece of metal that threads through the piercing and hangs on both sides of the earlobe.

Jacket Earrings consist of a latch or stone in the front that holds the earring in place while the main part of the earring sits behind the ear. This unique earring style is designed to hang down behind the earlobe, creating a fun and unique peek-a-boo effect.

Types of Earring Backs

Post Backs are the most common type of earring backing and are used on everything from studs to dangling earrings. There are several different options when it comes to post back earrings, including push backs, screw backs and lock backs.

Hinge Backs feature a hinged post that snaps onto a groove on the back of the earring. Also known as a saddleback or hinged snapback, these backings are commonly used on hoops and huggie earrings. Once you hear the earring snap or click, you know it’s secure.

Shepherd Hook Backs earring wires loop through the piercing and hang on the backside of the earlobe. Because of their hook-like design, this style can be worn without an additional backing to secure the earring in place.

Lever Backs, also known as latch backs, are another type of earring back commonly used on dangle and drop earrings. The wire goes through the piercing and clasps with the earring backing to form a complete loop. They are a durable and secure backing option for earrings.t.

Clip-On Backs are great for those who do not have their ears pierced. The clip-on backing clasps gently to the earlobe holding the earring in place, no piercing necessary.

Frequently Asked Questions

Necklace Size Chart and Guide

Know the Types of Earrings & Earring Backs

Earring Types

Types of Earring Backs

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